Insights
A Well-Designed Spreadsheet Beats a Badly-Designed AI Agent
Most agentic AI failures aren't model failures, they're skipped processes. A well-mapped workflow, often a simple spreadsheet, beats a rushed agent every time. Which one does your process actually need?
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Getting a Compliance Team to Trust an AI System They Didn't Build
Compliance teams aren't slow to trust new AI tools out of stubbornness. Under the Senior Managers and Certification Regime, they carry personal accountability for what a system does. What actually earns their trust?
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The Two-Tier Ops Team
Automation rollouts quietly split ops teams in two: those who adopt fast, and those, often your most experienced staff, who get left behind. This happens to many financial services operations. Here we discuss what actually closes the gap.
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The Vulnerable Customer Test Your AI application Hasn't Passed Yet
Over half of UK adults show characteristics of vulnerability, yet few AI rollouts get tested against them. With the FCA's Mills Review now published, here's what Consumer Duty requires, and the checklist your next AI-mediated customer journey needs to pass.
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